Production support & office hours
Coupa managed services that never miss a ticket
Weekly production support, hypercare, and bookable office hours — run by a team that has kept a recurring support desk staffed for 100+ consecutive weeks without a gap.
Production support
Weekly support that never drops the ball
A shared ticket queue run on a weekly cadence, with client-facing dashboards showing status and SLA health in real time — the same desk that's run 100+ consecutive weeks without a gap.
- Client-facing status & SLA dashboards
- Predictable weekly cadence
- Escalation paths that actually escalate
Hypercare
Coverage that catches what UAT didn't
Structured post-go-live support that surfaces the issues testing missed, then transitions cleanly into steady-state operations — so the drop-off after launch never happens.
- Dedicated post-go-live window
- Clean handoff into steady state
Office hours
Expert help, booked on demand
15, 30, or 60-minute sessions for config troubleshooting, optimization questions, or targeted training — booked when you need them, not on a quarterly cycle.
- Flexible 15/30/60-minute sessions
- Config, optimization, or training
Also included
- Coupa release management
- SIT/UAT management
- Managed Boomi operations
Proof
What it looks like in practice
- 100+ consecutive weeks of production support without a gap
- Client-facing status and SLA dashboards
100+ Consecutive Weeks: What a Coupa Support Desk That Never Skips Looks Like
How DataMap has run a weekly Coupa production-support desk for a single enterprise account for more than 100 consecutive weeks — shared queue, SLA dashboards, hypercare, and office hours.
Read- Coupa processes made to work with the ERP, for end users
- Proactive vendor onboarding to the Coupa platform
Brookdale Senior Living: Making Coupa Work Across a Multi-Site Operator
Brookdale Senior Living's procurement and product teams on how DataMap learned their business processes, made Coupa work with their ERP, and proactively onboarded vendors.
Read- "One of the best technology partners we have worked with" — CIO
- Best-practice expertise applied to strategy, not just support
Clark Construction: A Technology Partner for Strategy, Not Just Tickets
Clark Construction's CIO on why DataMap is one of the best technology partners the company has worked with — culture fit, results, and help thinking through what comes next.
ReadWorking with DataMap is phenomenal. They learned our business processes and helped us navigate situations that we may not have thought about, and they know how to make the different processes work with ERP systems, which benefits the end user. DataMap brings a depth of knowledge of procurement and best practices to help to fill in the gaps and simplify the transformation.
Brittany Muirhead
Senior Director of Procurement, Brookdale Senior Living
Bottom line — DataMap is one of the best technology partners we have worked with. DataMap has been instrumental in our success. Their culture aligns with our culture; they're humble and have a strong work ethic. They want to take care of their clients, and they back that up with results. With their expertise in best practices and deep technical knowledge, they're helping us with strategy and thinking through how we can do things better than what we're doing today.
Dave Golden
Chief Information Officer, Clark Construction
More services
Our other services
Artificial intelligence
Artificial Intelligence
Readiness assessment, solution design and build, then the governance that lets a pilot survive production.
Learn moreImplementations
Implementations
ERP and spend platforms deployed end to end — Microsoft Dynamics, NetSuite, Coupa, Boomi, and Workato.
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Consulting
Assessments, process and policy advisory, technical architecture, and the change work that makes adoption stick.
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Let's talk about your systems
Tell us where you are — mid-implementation, post-go-live, or planning ahead — and we'll scope the right starting point.