Managed operations
Someone has to watch the integrations. It doesn't have to be you.
Managed Boomi and Workato operations — monitoring, error triage, release compatibility, and change requests — run on the same weekly cadence as our production support desk.
Monitor & triage
Errors found by us, not by your suppliers
Active monitoring across your Boomi or Workato estate with error triage on a defined cadence, and client-facing dashboards showing status and SLA health in real time.
- Active monitoring and alerting
- Defined-cadence error triage
- Client-facing status and SLA dashboards
Release compatibility
Platform releases on both sides, handled
Coupa, ERP, and iPaaS releases all land on their own schedules. We test the integration against each one before it reaches your production instance.
- Pre-release regression on integrations
- Coupa, ERP, and iPaaS release tracking
- Fixes landed before release day
Change requests
New fields and new flows without a new project
A standing capacity for the small changes — a new field, an extra entity, a mapping tweak — that would otherwise queue behind a statement of work.
- Standing change capacity
- New fields, entities, and mappings
- No SOW per small change
Also included
- DataMap-hosted or your own tenant
- Integration health assessment
- Escalation into the production support desk
Proof
What it looks like in practice
- 100+ consecutive weeks of production support without a gap
- Client-facing status and SLA dashboards
100+ Consecutive Weeks: What a Coupa Support Desk That Never Skips Looks Like
How DataMap has run a weekly Coupa production-support desk for a single enterprise account for more than 100 consecutive weeks — shared queue, SLA dashboards, hypercare, and office hours.
Read- 58% shorter requisition-to-payment cycle
- 94% supplier master deduplication
Global Manufacturer Cuts P2P Cycle Time by 58% with DataMap
A Fortune 500 industrial manufacturer rebuilt its procure-to-pay backbone in 14 weeks — unifying 9 ERPs onto a single DataMap-orchestrated stack.
ReadWorking with DataMap is phenomenal. They learned our business processes and helped us navigate situations that we may not have thought about, and they know how to make the different processes work with ERP systems, which benefits the end user. DataMap brings a depth of knowledge of procurement and best practices to help to fill in the gaps and simplify the transformation.
Brittany Muirhead
Senior Director of Procurement, Brookdale Senior Living
DataMap knows the Coupa product inside and out and will aggressively resolve issues and proactively identify problem areas and address them. DataMap has also helped us improve many of our processes to optimize employee productivity and proactively onboard vendors to the Coupa platform. Lastly, DataMap has an uncanny ability to make you feel like you are their only customer and everything revolves around you. Bottom line — one of the best technology partners we have ever worked with.
James Childs
Product Owner, Brookdale Senior Living
More services
Often combined with
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Let's talk about your systems
Tell us where you are — mid-implementation, post-go-live, or planning ahead — and we'll scope the right starting point.