When should change management start relative to implementation?

Alongside it — readiness and the change plan are built into the implementation timeline, not added after go-live.

Do you build role-based training or one generic curriculum?

Role-based — requisitioning, approvals, invoicing, and supplier-portal training are built separately for each audience.

Do we keep the training materials after the engagement?

Yes — recorded sessions, videos, and materials are yours to reuse for future onboarding.

Can you train offshore or shared-service AP teams?

Yes, training is built for distributed and offshore teams in the workflows they actually run.

Training

Change management built into every Coupa rollout

Training curricula, adoption walkthroughs, and a structured change plan — so go-live is when adoption starts, not when it's tested.

Plan your rollout's change management

Training & change management

Adoption doesn't happen at go-live — it happens before it

A new Coupa instance that no one uses correctly isn't a technology problem. It's a change management gap. We build the plan in alongside the implementation, not after it stalls.

Readiness & planning

Build the change plan alongside the rollout

Stakeholder alignment and a concrete change plan built into the implementation timeline — not bolted on after adoption has already stalled.

Stakeholder alignment up front
Plan tied to the implementation timeline

A speaker presenting to an audience at a work seminar

Role-based training

Training built for how each team actually works

Requisitioning, approvals, invoicing, and supplier-portal training designed per audience — delivered live and recorded, with materials your team keeps for every new hire.

Curriculum per role, not one generic deck
Live sessions, recordings & reusable docs

A trainer speaking to attendees seated in rows

Go-live reinforcement

Make adoption stick in the weeks that matter

Adoption walkthroughs embedded directly into support sessions during the weeks right after go-live — the window that actually decides whether the new habits hold.

Walkthroughs inside real support sessions
Focused on the post-go-live window

Two colleagues working through something on a shared laptop

Also included

Recorded sessions & training videos
Offshore & shared-service team training

Plan your rollout's change management

Proof

What it looks like in practice

All case studies

Coupa processes made to work with the ERP, for end users
Proactive vendor onboarding to the Coupa platform

Case Study · Brookdale Senior LivingAug 30, 2026

Brookdale Senior Living: Making Coupa Work Across a Multi-Site Operator

Brookdale Senior Living's procurement and product teams on how DataMap learned their business processes, made Coupa work with their ERP, and proactively onboarded vendors.

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"It would have taken five times the time and cost" to do it alone — Director of Finance
Best-practice design applied across the source-to-pay process

Case Study · GoogleAug 30, 2026

Google: Speaking Finance's Language Through a Source-to-Pay Transformation

How Google's finance organization used DataMap's best-practice depth to run a Coupa source-to-pay transformation it couldn't have done alone — in a fraction of the time and cost.

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We really couldn't have done our transformation successfully without DataMap. They spoke our language and helped us with their deep knowledge of best practices. It would have taken five times the time and cost in terms of trying to figure it out on our own.

Abby Apter

Director of Finance, Google

Working with DataMap is phenomenal. They learned our business processes and helped us navigate situations that we may not have thought about, and they know how to make the different processes work with ERP systems, which benefits the end user. DataMap brings a depth of knowledge of procurement and best practices to help to fill in the gaps and simplify the transformation.

Brittany Muirhead

Senior Director of Procurement, Brookdale Senior Living